Frequently asked questions

Q:What if I am not happy with my purchase?
A:Please read through our returns policy by clicking here

Q:Do you give refunds?
A:Please read through our returns policy as above link.

Q:What are your response times?
A:On any email enquiry, we would normally get back to you within a couple of hours, but we guarantee a 24 hour response time.

For answering online questions, we try to get answers posted as soon as possible, but this is influenced by the volume and complexity of questions received.

Q:Do you charge for your advice?
A:All information given on the Voicesource website and via telephone/email is given as a service to our visitors and customers,at no cost.Remember we sell products with support. 

Q:How are items delivered?
A:Please click here to read through our shipping information.

Q:Can I pay by cheque?
A:We accept credit cards, cash deposits (online banking or manual).Due to the high incidence of cheque fraud, we do not accept cheques under any circumstances. Should you make a direct deposit into our account using a cheque, delivery will only take place after 30 days of deposit to allow for any possible bank rejection.

Q:Can I collect my purchase?
A:Absolutely. Voicesource operates in the Cape Town area and if you are in or near our offices you may arrange for your puchases to be picked up.We have provided for this in the shipping section of our check out procedure.

Q:What is the delivery period?
A:Please click here to read our buying process and delivery info.

Q:If I am looking for a specific product that I cannot find on your site, can you get it for me?
A:We will certainly try. Please email us, giving as much specific information as possible about the item you are looking for and we will try to locate it for you.

Q:I am not in South Africa, can I make a purchase on your site?
A:We are unfortunately only able to ship within South Africa at this stage.

Q:How safe is it to make a purchase on your website?
A:As safe as making a purchase at any supermarket,resturant or a physical shop. For more information please click here

Q:Can I get an item in a different colour to what you have shown on your site?
A:The items and options shown on the site reflect the full available range, but we are able to assist you in tracking down a specific item that you require. please click here to email us with your exact requirements.

Q:I have a question that is not dealt with in your FAQ.
A:Please click here to email us with any additional questions that you may have. (Please read our privacy policy?)