Every effort is made to get your order to you in the shortest possible time.
All orders are processed within 24 hours and we make every attempt to ship in this time. As a rule, all items shown in the store are in stock with our local suppliers, but glitches can happen during a very busy period or with a very popular item. Should an item you have ordered happen to be out of stock, you will be contacted with the option to wait for the item, take an alternative item or receive a credit voucher.
If the item is completely unavailable and you do not want to take an alternative product, we will issue a full refund.
Most deliveries are done via the South African postal service, but certain larger items are delivered by courier or delivery agents. Where delivery is not via the SA postal service, the exact method of delivery will be clearly indicated in the item description.
Items delivered via the South African postal service will be insured and require signature for collection.
Priority delivery can be accommodated using either courier or counter-to-counter postal services, but this will incur additional costs to you. Please be sure to make a priority purchase using the direct deposit payment option so that shipping costs can be confirmed with you prior to processing payment. Please also be sure to make a clear note of your requirements on your order form so that we can come back to you with an accurate quote.
Shipping costs are currently based on a single fee per delivery, except where you opt to collect the items from our premises. This option is only available in CapeTown. Certain items may be free of shipping and this will also be shown in the description of applicable items.
Where services/vouchers are purchased, the buyer will receive a service voucher sent via the South African postal services or via email.
If a number of different items are purchased at the same time there is a chance that delivery / shipping may take place from different distribution depots. This means that purchases may be received in more than one shipment/delivery and at different times. The packing notes in your deliveries will clearly indicate it should this happen.
You will receive updates on your order's status as this changes, along with a tracking number on SAPO deliveries once the order has been shipped. Using this you are able to track the parcel yourself through the SA Postal Services.
We are not an offline shop and our collection area is a pure depot. For security reasons we do not publish our exact address on the website. For the same reason we also do not deal with any cash on the premises. Should you have opted to collect your items you will receive the full address as soon as we have received your order and payment notification.
Returns will normally be handled on the basis of credit or replacement.
Should an item that you receive be defective or damaged, please notify us within 7 days of receipt to arrange for a return. All returns must be accompanied by their original packaging and a copy of the order form.
Should you feel that you have a special situation that warrants a return and that is not covered by our returns policy, please contact us with your order number, date of purchase, item description and full reason for the required return. Returns in this type of situation are not guaranteed, but your satisfaction is extremely important to us and we will make every reasonable endeavour to assist you.